Andaman Family Escapade with Deluxe Hotel

GST

Lunch Airfare/train fare.

Airfare/train fare.

Any meals other than those specified in ‘Cost Includes’.

Expenses of personal nature such as tips, telephone calls, laundry, liquor, etc.

Any other item not specified in ‘cost includes’.

Guide & Entrance fees during sightseeing Jeep Safari & Elephant Ride (Depends on Park )

Experience Andaman Holidays Terms and Conditions

Preface

Experience Andaman Holidays is committed to providing guests with a well-organized, safe, friendly, and memorable experience in the Islands. This Guest Policy ("Policy") is designed to adhere to industry best practices, effective management techniques, and standard operational procedures that reputable travel and tour organizers use globally. The Policy aims to ensure guest safety and enhance their experience while guaranteeing the delivery of top-notch services by the Company.

This Policy is part of the Tour Booking Agreement with guests. By completing bookings with the Company (directly or indirectly), guests consent to and agree to abide by the terms and conditions in this Policy.

1. Bookings

1.1 Upon receiving an inquiry, the Company will discuss the proposed itinerary with the guest and issue a quotation stating the Package Cost. To initiate the booking process, guests must follow these steps:

Step 1: Pay 50% to 70% of the package cost as advised and share transaction details to confirm the booking. (Bank Account details are provided below.)

Step 2: Share a copy of government-authorized Photo ID proof for all travelers (e.g., AADHAR Card, Voter ID, Driving License, Passport). These documents are necessary for securing Ferry bookings, Forest Permits, etc.

Step 3: Provide inward and outward flight details to finalize and confirm the itinerary, enabling necessary arrangements and preventing any inconvenience or fraudulent activities.

Step 4: Provide the full name, age, and gender of each traveler.

1.2 Guests must transfer the remaining 50% of the package cost to the Company two (2) days before arrival, or pay the balance in cash upon arrival in Andaman before the commencement of services.

1.3 All communications regarding the booking must be made using the contact details provided at the time of booking.

2. Payments

All bookings are confirmed only after the Company receives the entire Package Cost. The Company accepts electronic bank transfers and cash payments in Indian Rupees up to Rs. 2,00,000 (Rupees Two Lakhs).

Note:

1. Cheques are not accepted for bookings.

2. Payments made to any other bank accounts are not considered for confirming bookings.

3. Cash transactions up to Rs. 2,00,000 require the original PAN Card of the cash payer.

3. Cancellation & Refunds

3.1 If a guest cancels the booking or cannot travel for any reason not attributable to the Company after making the advance payment, the following charges apply:

10 days or less: 100% of the amount is deducted. No refund.

11 to 20 days: 50% of the total package cost is deducted.

21 to 30 days: 25% of the total package cost is deducted.

Above 30 days: The entire amount is refundable after deducting cancellation charges.

3.2 Additional cancellation policies:

Rs. 2,500 per person cancellation charge applies after the advance is paid.

No reschedule of the tour after the payment is made.

Rescheduling depends on the hotel's policy for certain hotels (Sea Shell, Coral Reef, Barefoot, Munjoh, Taj, Silver Sand, Sinclair’s bay view).

After the advance is paid, 100% cancellation charges apply for bookings at specific hotels.

100% cancellation applies if the travel date falls between 15 Dec to 15 Jan (High Peak Season).

3.3 For packages booked with flights:

No refund for flights/tours/hotels/ferries if the flight is canceled, delayed, or rescheduled.

A 100% amount is deductible for canceled flight tickets any time after booking.

No refund for delays or cancellations, but if the guest arrives in Andaman at their own cost, the trip will proceed as per the itinerary (no refund for missed days).

100% cancellation applies for travel dates between 15 Dec to 15 Jan (High Peak Season).

Note: Clause 3 must be read in conjunction with the Cancellation Policy on the official website at [Cancellation Policy] (https://www.experienceandamanholidays.com/).

4. Third-Party Terms and Conditions

4.1 Cruise-Ferry Cancellation Policy

48 Hours Before Departure: Rs. 150 + applicable taxes (Documentation Charges per ticket).

24 Hours Before Departure: 50% of the ticket price + applicable taxes.

Within 24 Hours of Departure: No refund.

4.2 Hotels Cancellation Policy:

Cancellations made 30 days or more in advance will receive a 50% refund.

Cancellations made less than 30 days in advance will not be eligible for a refund.

4.3 The Company does not own or manage all hotels, cruises, and vehicles provided in the package. Guests must abide by the terms and conditions of these service providers.

4.4 Guests must produce an original photo identity bearing the complete address issued by the government at hotels, jetties, etc.

4.5 Guests must maintain punctuality and adhere to the reporting times of taxis or cruises. The Company is not responsible for itinerary modifications due to guest delays.

5. Right to Refuse Service

The Company reserves the right to refuse services to any guest under the following circumstances:

Misbehaviour, harassment, or nuisance caused to other guests.

Suspected contagious disease without medical proof to the contrary.

Criminal antecedents or evasion of authorities.

Continuous violation of the Company Policy or engagement in unlawful activities.

Misbehaviour with Company staff, hotel, cruise, or vehicle personnel.

Such refusal of service shall not be discriminatory and is a precautionary measure to safeguard other guests and staff. Refused guests are not entitled to any refund.

6. Force Majeure

6.1 If the Company cannot conduct the tour due to force majeure events (e.g., acts of God, State Orders, wars, pandemics), the booking will be canceled immediately, and the Company will be exempt from performance obligations.

6.2 Guests are entitled to refunds after deducting cancellation charges as stipulated in Clause 3.

6.3 If guests cannot travel due to force majeure events, they must promptly inform the Company and may request rescheduling. Deductions will be made as per Clause 3.

6.4 If a force majeure event occurs during the tour, guests must pay additional charges for extra services availed and adhere to the Policy terms.

7. No Liability on Valuables

7.1 The Company is not liable for lost, misplaced, stolen, or damaged valuables during the itinerary.

7.2 The Company is not responsible for valuables left behind at hotels, cruises, taxis, etc.

8. Liability of Guests

8.1 Guests are liable under Indian civil and criminal laws for any loss caused to the Company due to negligent acts or omissions.

8.2 The Company is entitled to recover damages and compensation from guests for such losses.

9. Indemnity

9.1 The Company is not liable for injuries or losses suffered by guests engaging in third-party activities (e.g., rentals, diving, excursions).

9.2 The Company is not liable for injuries or losses during stays at hotels, resorts, homestays, etc.

9.3 The Company is fully indemnified from claims arising from third-party services, even if referred by the Company.

10. Data Privacy

10.1 The Company collects personal data from guests for service delivery.

10.2 The Company will protect personal data and ensure its safety.

10.3 The Company is not liable for data leaks or thefts despite best efforts to protect data. Guests cannot claim damages for such incidents.

11. Dispute Resolution & Exclusive Jurisdiction

11.1 Any dispute shall be reconciled by a Company representative amicably.

11.2 If reconciliation fails within seven (7) days, the dispute will be referred to arbitration or the jurisdictional Courts in Port Blair.

11.3 Arbitration will be in English, seated in Port Blair, following ICC Rules of Arbitration.

11.4 Disputes arising from bookings and this Policy are subject to the jurisdiction of Courts in Andaman & Nicobar Islands.

12. Waiver of Rights Under the Consumer Protection Act, 2019

12.1 Guests waive the right to file complaints under the Consumer Protection Act, 2019, outside Andaman & Nicobar Islands.

12.2 Complaints filed outside this jurisdiction will be dismissed.

12.3 The Company is entitled to claim Rs. 2,00,000 as exemplary damages for complaints filed in contravention to this waiver.

13. All Rights Reserved by the Company

13.1 The Company reserves the right to prosecute for defamation or libel, seeking damages and penal action.

13.2 The Company may withhold or forfeit any amount paid by guests making imputations against the Company online.

13.3 The Company reserves the right to amend the terms and conditions without notice. Guests are deemed to have read and agreed to this Policy before booking.

General Website Terms

This agreement is governed by Indian laws. You consent to the exclusive jurisdiction of courts in Andaman Islands, India, for disputes arising from website use. Unauthorized use of this website in any jurisdiction that does not honor these terms is prohibited.

Modification of Terms

The Company reserves the right to change the terms and conditions of website use without notice. Users agree to be bound by the terms in effect